Just wanted to say thank you very much for organising delivery of our worktop for first drop this morning. The van was here at 7.30 which was great for us.
We have unpacked the 1.5 m length and it's good. We can't check the 3m length now until we get back from hols and get the kitchen fitter in as it's too heavy to manage on our own!
But just wanted to say thanks for great customer service.
Posted by Jackie Stewart, Lancaster
(5/5)
18-04-2017
We have had really good service from BBK- I would really recommend them- good communication from beginning to end.
Administrator:
Dear Mrs Goodman,
We are so pleased to receive a review that specifically refers to our level of customer service, as this is very important to all involved.
Thank you very much.
Kind regards,
Kristen (MD) & BBK-Direct Team
I've been very pleased with the end to end service. I don't think it could be improved. So thank you.
Administrator:
Dear Mr Nicol,
Thank you for sharing the beautiful kitchen pictures with us.
Your feedback is greatly appreciated.
Kind regards,
Kristen (MD) and BBK-Direct Team
Posted by Craig Nicol, Shetland
(5/5)
03-04-2017
Excellent pre-sales support, prompt delivery, great range of products, I chose RED! Fabricated my own peninsular and connected worktop. Two full 3 metre worktops over cream units in addition, together with grey walls to give the best possible 'wow' effect. Good quality worktop finish and dense core.
Administrator:
Dear Mr Lovell,
Thank you for your fabulous review.
Your cover image is stunning, I am so pleased to see a bold choice put to good use, a definite Wow effect.
Kind regards,
Kristen (MD) & BBK-Direct Team
Supply only for a wall mounted breakfast bar.Unbeatable price for the fabrication and delivery. Great correspondence. I will continue to use BBK for all my worktop needs in the future.
Administrator:
Dear Mr Hughes,
Thank you for your valued feedback.
We are so happy to hear from you and we look forward to working with you again.
Kind regards,
Kristen (MD) and BBK-Direct Team
Posted by Emeric Hughes, Southampton
(5/5)
21-03-2017 Land/property seviceshttp://8 pine drive east
The work tops have been fitted today, the Minerva looks great, I will send over a couple of pics when it's finished - we may need to order some more of the upstands, will let you know:)
Many thanks for all your help and concern, BBK Customer Service has been excellent, most refreshing in this day and age! We were concerned about ordering a large value item over the Internet but I would have no hesitation in recommending BBK to our family and friends. Also the delivery men were very helpful when they arrived too :)
Posted by Joanne Foster, Milton Keynes
(5/5)
21-03-2017
We are very pleased with the quality of BBK-Direct provided. We sincerely appreciate your responsiveness and the way you conduct business. We are happy to recommend your company to others because of our satisfaction with your service.
We are appreciate all the various departments who contributed to the construction of our new worktops. The way they took care to measure accurately and to install the granite worktops is exceptionally good. Several of our neighbours have commented on how beautiful our kitchen now is.. Thank you for your excellent service.
Posted by Rijn Brandse, Seaford
(5/5)
16-03-2017
A very good service. I needed to change my order at the last minute, this appeared to be of no trouble and was dealt with extremely efficiently . I would not hesitate to recommend BBK or use them again.
Administrator:
Dear Mrs Green,
Thank you so much for your feedback.
We aim to provide only the best customer service possible.
Hope to hear from you again soon.
Kind regards,
Kristen (MD) & BBK-Direct Team
Posted by Jenny Green, Bracknell
(5/5)
03-03-2017
Excellent service from start to finish. Best price we could find for our bathroom wall panels and all delivered exactly as we asked. Very pleased and would highly recommend - thank you
Administrator:
Dear Mrs Griffiths,
Thank you for your review.
I am so pleased to hear that we were not only competitively priced, but that our customer service exceeded your expectations.
Our aim is to achieve exactly this outcome.
Please do not hesitate to contact us if you have any further queries.
Kind regards,
Kristen (MD) and BBK-Direct Team
Posted by Ruth Griffiths, Cheshire
(5/5)
28-02-2017 Verified Purchase
Never heard of BBK before placing my order. They sold the worktop I was looking for cheaper than any other online retailer. The delivery went smoothly. Overall it was a good experience and I wouldn't hesitate to use them again.
Administrator:
Dear Mrs Graffie-Smith,
It is so nice to know that we've made a good first impression, so thank you for your feedback.
Exceptional customer service is our first priority, but I am pleased to hear that we are competitively priced for Minerva worktop range as well.
Hope to hear from you again.
Kind regards,
Kristen (MD) & BBK-Direct Team
Posted by Sharon Graffie-Smith, London
(5/5)
22-02-2017 Verified Purchase