havent fitted the worktop yet so cannot comment on that side of things, but Kristen was great with her customer service, and the delivery driver was lovely, she called a few times on the day to give timings etc.
Posted by Becky
(4/5)
20-07-2021
I experienced great service from you- the price was competitive, the delivery time was better than expected and the actual delivery on the day was faultless
Administrator:
Good morning,
I hope this email finds you well.
Would it be possible for you to submit this review on the Trustpilot platform for us?
Here is a link for your convenience;
https://www.trustpilot.com/evaluate/bbk-direct.uk.com
If you already have a Trustpilot account profile, you can leave a review by searching for BBK-DIRECT on the Trustpilot website.
https://www.trustpilot.com/
This would be a great help to us in building a Review Profile and growing our business ethically.
Thank you for your time.
Kind regards,
Kristen
BBK-Direct Team
Posted by Peter Coates, Harrogate
(4/5)
22-01-2021
Nuance worktop, excellent product. Scheduled to be delivered on the 14th August but as your customer service representative discovered it was not loaded for delivery. She was so apologetic even though it was not her fault. Would still recommend your company. Good service!
Posted by Peter, Marlow, Marlow, Bucks
(4/5)
23-08-2020
Great service, Kristen very helpful. Only problem was that the accounts dept took a very small amount of money out my account ??, which was eventually replaced.
Posted by Hugh Duffy
(4/5)
04-08-2020
Good customer service . Very helpful .Thank you Nita.
Posted by Jacqueline Llewelyn
(4/5)
16-08-2019
Excellent Mistral solid surface product ,all fitted to a tee. Only problem was on delivery just the wife was here and trying to lift a composite worktop was nearly impossible. You MUST send more than one operative with these deliveries.
Posted by Alan, Kings lynn
(4/5)
01-06-2019 Mrhttp://119Benns Lane Terrington St Clement
Well pleased with the worktop as ordered, we have had Mistral solid worktop on a previous occasion and were very pleased with the result. Excellent service from your company; just one Ugh!!!! we are in our mid seventies and had great difficulty offloading with just one operative, without our fitter being available, Oh dear!! Perhaps as a company you could address this issue. Otherwise, thank you.
Administrator:
Good morning Mr Crawford,
Thank you for your online review and for pointing out the problem you experienced with delivery.
We will endeavour to improve in this department.
Please share some images of the Mistral worktops when installed.
Kind regards,
Kristen (MD) and BBK-Direct Team
Posted by COLIN CRAWFORD, New Romney
(4/5)
30-05-2019 http://Brambles
Very happy with BBK direct, but the delivery company they use are very inflexible and require someone on site at delivery to accept and help unload.
Posted by stephen hill
(4/5)
21-06-2018 Verified Purchase
Thank you for great service. Delivery was as promised at the time specified. Very happy with purchase. Would have been a five star review if additional delivery charge had not been applied.
Administrator:
Dear Mrs Vance,
Thank you for your valued feedback.
We are so pleased to hear that you are happy with the product and service.
Delivery to Scotland can be a bit tricky at times so we appreciate your understanding regarding the delivery fees at the time of ordering.
Kind regards,
Kristen (MD) & BBK-Direct Team
Posted by Elizabeth Vance, Irvine
(4/5)
20-02-2017 http://10